Question 1

How does a member receive their card?

Accepted Answer

They scan a QR code (shown at the front desk or sent via link), enter a few details, and the card is added straight to Apple Wallet or Google Wallet, no app to download.

Question 2

Does the member or the front desk need an app?

Accepted Answer

No. The card lives in Apple Wallet or Google Wallet for the member, and your team scans from a web browser at the front desk, no app to install on either side.

Question 3

How do rechargeable sessions work?

Accepted Answer

Each member has a session balance attached to their card. A front-desk scan deducts one unit from that balance, and the new total shows up immediately on their card.

Question 4

What if my business runs on a membership fee rather than sessions?

Accepted Answer

The card can also simply show a membership validity date, with no session concept, both mechanics can even be combined on the same card.

Question 5

What happens as the expiry date approaches?

Accepted Answer

The member gets an automatic reminder sent straight to their phone before the deadline, which cuts down on drop-offs caused by simply forgetting.

Question 6

Can I manage several locations with one account?

Accepted Answer

Yes, depending on your plan, up to 3 locations with Club, unlimited with Network.

Question 7

Can I try it before committing?

Accepted Answer

Yes, a 14-day free trial on the Essential and Club plans.

Question 8

Can I switch plans later?

Accepted Answer

Yes, any time from your dashboard, the change applies immediately.

Frequently asked questions