Frequently asked questions
Everything you need to know about KARD membership cards.
Getting started
How does a member receive their card?
They scan a QR code (shown at the front desk or sent via link), enter a few details, and the card is added straight to Apple Wallet or Google Wallet, no app to download.
Does the member or the front desk need an app?
No. The card lives in Apple Wallet or Google Wallet for the member, and your team scans from a web browser at the front desk, no app to install on either side.
Can I try it before committing?
Yes, a 14-day free trial on the Essential and Club plans.
Sessions, dues and expiry
How do rechargeable sessions work?
Each member has a session balance attached to their card. A front-desk scan deducts one unit from that balance, and the new total shows up immediately on their card.
What if my business runs on a membership fee rather than sessions?
The card can also simply show a membership validity date, with no session concept, both mechanics can even be combined on the same card.
What happens as the expiry date approaches?
The member gets an automatic reminder sent straight to their phone before the deadline, which cuts down on drop-offs caused by simply forgetting.
Can expiry be on a fixed date?
Yes. Validity can run from the member's sign-up (for example twelve rolling months) or stop on a fixed date shared by everyone, such as the end of the season.
Does the member get a member number?
Yes, the card can display a member number, handy at the desk to find a record quickly.
Front desk and existing members
Can my front desk use a PIN code?
Yes. Your staff can open the front-desk interface with a PIN to deduct a session, top up a balance or renew a membership.
Can I bring in my existing members?
Yes. You can import your list, then share a single « Get my card » link or QR code: each member finds their card and adds it to their own Wallet, with no need for you to send messages one by one.
Plans and locations
Can I manage several locations with one account?
Yes, depending on your plan, up to 3 locations with Club, unlimited with Network.
Can I switch plans later?
Yes, any time from your dashboard, the change applies immediately.
Does the price depend on the number of members?
No, every plan includes unlimited members. The price varies with the number of structures, staff and features.
Can't find your answer? Click the bubble in the bottom right to chat with the KARD ChatBot.